Frequently Asked Questions
Everything you need to know about shopping with PuppyPad
How do I determine the right size for my pet?
Each product page includes a detailed size guide. We recommend measuring your pet's neck, chest, and length while they are standing to ensure the most comfortable fit.
What is your return policy for apparel?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. For hygiene reasons, items must be free of pet hair.
How long does shipping normally take?
Standard shipping typically takes 3-7 business days within the continental US. International shipping times vary by location, usually ranging from 10-21 business days.
Are PuppyPad clothes machine washable?
Most of our fashion line is machine washable on a gentle cycle. However, we recommend checking the specific care label on each garment for best results.
Do you offer international shipping?
Yes, we ship our pet fashion worldwide. Shipping costs and delivery estimates are calculated at checkout based on your specific destination.
Can I track my order once it has shipped?
Absolutely. Once your order is processed, you will receive an email with a tracking number and a link to monitor your package's journey.